Before you clear the data make sure to have your MAC address and Portal URL of your account written down. To reconfigure the app you can refer to our set up and configure the STB emulator guide.
If you still encounter Blank channels or an empty guide for STB emulator issue, then you might try to clear data and reconfigure the app.
This should fix blank channels or an empty guide for STB emulator issue. Step 5: Now open the app once again and let it reload. In case you don’t have Mac address or portal URL written down you would have to contact your service provider to activate your account or to get account information. The clear data option will delete all your account information. If by mistake you end up clicking clear data you might lose all of your account information. Make sure you do not click the option labelled as clear data. You need to select clear cache and force stop options. Step 4: Once inside the STB emulator menu you will find options labelled as clear cache and force stop. Step 3: Within the apps, menu scroll down until you find the STB emulator app. Step 2: Within the settings menu, locate and click the option labelled as apps. Once you can see the dashboard on your screen you need to go into the settings menu. You need to exit the STB emulator app to enter the dashboard.
Step 1: By now I guess that you might be having the STB emulator app installed on your Android device.
